Equal Opportunities Commission 平等機會委員會

We As One

  • Skip to content
  • Mobile Version
  • 中文版
  • Text Size
    • Small (Default)
    • Medium
    • Large
  • Colour
    • White background (Default)
    • Yellow background, black text
    • Orange background, black text
    • Black background, yellow text
  • Sitemap

Advanced Search

Statistics on Enquiries and Complaints
for the Period of 1 January 2003 to 31 December 2003

Part A : Number of Enquiries and Complaints

 
Total
SDO
DDO
FSDO
EOC
Outside Jurisdiction*
Total no. of enquiries
13626
--
--
--
--
--
General enquiries
7561
--
--
--
--
--
Specific enquiries
6065
1748
2538
198
608
973
Total no. of complaints received
1032
491
484
57
--
--
(1) Complaints for investigation & conciliation
915
450
408
57
--
--
(2) Complaints for follow-up action
--
--
--
--
--
--
(i) Discriminatory Advertisement
19
19
0
0
--
--
(ii) Access to premises and provision of goods & Services, etc.
98
22
76
0
--
--
Total no. of complaints handled (1)
1348
647
636
65
--
--

* There were also 3387 general enquiries on areas outside jurisdiction received; already counted in the total no. of general enquiries.

Part B : Status of Complaints Handled
(1) Complaints for investigation and conciliation

 
 
Investigation/Conciliation
Investigation Discontinued
Endeavour to Conciliate
 
Total

Under Investigation/ Conciliation

Investigation Not Pursuable(2)
Early resolution(3)
Other situations(4)
Conciliation Attempted
Conciliated
Conciliation Not Successful(5)
SDO
601
--
--
--
--
--
--
--
Employment field
536
138
0
27
192
179
97
82
Non-employment field
65
6
0
1
38
20
14
6
DDO
551
--
--
--
--
--
--
--
Employment field
397
86
0
7
154
150
74
76
Non-employment field
154
44
0
2
43
65
41
24
FSDO
65
--
--
--
--
--
--
--
Employment field
58
18
0
1
16
23
7
16
Non-employment field
7
2
0
0
4
1
0
1

(2) Complaints for follow-up action

(i) Discriminatory Advertisement
 
Total
Under Investigation
Resolved
No Further Action
SDO
19
2
13
4
DDO
1
0
1
0
FSDO
0
0
0
0

(ii) Cases relating mainly to access to premises and provision of goods & services
 
Total
Under Investigation
Resolved
No Further Action
SDO
27
1
20
6
DDO
84
1
59
24
FSDO
0
0
0
0

Part C:Application for Other Assistance

 
Total(6)
Under Consideration
Granted(7)
Not Granted
Legal Action (8)
Outcome
SDO
100
3
45
52
3
10
DDO
141
10
50
81
2
11
FSDO
9
2
3
4
0
1

Note :

1. Including complaints carried forward from previous years
2. Respondent's identity cannot be ascertained or respondent's whereabouts cannot be traced.
3. Complainant had no desire to pursue complaint after matter resolved in the course of investigation.
4. On ground of : no unlawful act; no desire to pursue complaint (except for cases covered by Note (3) above); lapsed over 12 months; should not be a representative complaint; being frivolous, vexatious, misconceived or lacking in substance
5. Conciliation effort made but failed to bring about settlement
6. Cumulative figures since 20 September 1996
7. Including one SDO case withdrawn
8. Including legal proceedings
Available on the iPhone App Store, download EOC iPhone App Available on the Google Play Store, download EOC Android App
Link to the EOC's Youtube Channel facebook Embrace Link to the Facebbok of Uniquely Me! World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0 Level AA
  • Contact Us
  • Useful Links
  • Privacy Policy
  • Copyright
  • Accessibility Statement
  • Job Vacancy Available

Copyright © Equal Opportunities Commission. All rights reserved.

  • Web For All
  • Caring Organization, awarded by the Hong Kong Council of Social Service
  • The EOC as "Manpower Developer" awarded by the Employees Retraining Board
  • the Friendly Employment Award under the Talent-Wise Employment Charter and Inclusive Organisations Recognition Scheme, launched by the Labour and Welfare Bureau
  • Family-Friendly Employers 2013/14
  • Social Capital Builder 2014-16