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Equal Opportunities Commission

Statistics on Enquiries and Complaints
for the Period of 1 January 2007 to 31 December 2007

Part A :Number of Enquiries and Complaints

 
Total
SDO
DDO
FSDO
EOC
Outside Jurisdiction (8)
Total no. of enquiries
15134
--
--
--
--
--
General enquiries (Hotline)
6579
--
--
--
--
--
General enquiries (IVRS)

5390

--

--

--

--

--

Specific enquiries
8184
1016
2362
147
632
4027
Total no. of complaints received
874
327
512
35
--
--
(1) Complaint investigation
811
311
466
34
--
--
(2) Self-initiated investigation
--
--
--
--
--
--
(i) Discriminatory Advertisement
2
2
0
0
--
--
(ii) Access to premises and provision of goods & Services, etc.
61
14
46
1
--
--
Total no. of complaints handled (1)
1098
411
649
38
--
--

 

Part B :Status of Complaints Handled
(1) Complaint investigation

 
 
Investigation/
Conciliation
Investigation
Discontinued
Endeavour to Conciliate
 
Total

Under
Investigation/ Conciliation

Investigation Not Possible(2)
Early resolution(3)
Other situations(4)
Conciliation Attempted
Conciliated
Conciliation Not Successful(5)
SDO
395
--
--
--
--
--
--
--
Employment field
372
127
0
17
147
81
58
23
Non-employment field
23
5
0
1
12
5
4
1
DDO
601
--
--
--
--
--
--
--
Employment field
470
138
0
5
197
130
104
26
Non-employment field
131
34
0
5
59
33
23
10
FSDO
37
--
--
--
--
--
--
--
Employment field
34
9
0
0
16
9
6
3
Non-employment field
3
0
0
0
3
0
0
0

(2) Self-initiated investigation

(i) Discriminatory Advertisement
 
Total
Under Investigation
Resolved
No Further Action
SDO
2
0
2
0
DDO
0
0
0
0
FSDO
0
0
0
0

(ii) Cases relating mainly to access to premises and provision of goods & services
 
Total
Under Investigation
Resolved
No Further Action
SDO
14
1
12
1
DDO
48
12
21
15
FSDO
1
0
0
1

Part C(1):Application for Other Assistance (i.e. Legal Assistance) cumulative figures since 20 September 1996

 
Total(6)
Under Consideration
Granted(7)
Not Granted
Withdrawn
Active Court Case
Court Case Settled with Outcome
SDO
155
0
72
83
0
0
21
DDO
239
1
91
145
2
8
21
FSDO
16
0
10
6
0
0
5

Part C(2):Application for Other Assistance (i.e. Legal Assistance)
(from 01.01.2007 to 31.12.2007)

 

Applications brought forward (in previous year)
Applications received in 2007
Total
Granted
Not Granted
Under Consideration
Withdrawn
SDO
3
10
13
8
5
0
0
DDO
0
17
17
4
10
2
1
FSDO
0
2
2
1
1
0
0

Total

3

29

32

13

16

2

1


Note :

1. Including complaints carried forward from previous years
2. Respondent's identity cannot be ascertained or respondent's whereabouts cannot be traced.
3. Complainant had no desire to pursue complaint after matter resolved in the course of investigation.
4. On ground of : no unlawful act; no desire to pursue complaint (except for cases covered by Note (3) above); lapsed over 12 months; should not be a representative complaint; being frivolous, vexatious, misconceived or lacking in substance
5. Conciliation effort made but failed to bring about settlement
6. Cumulative figures since 20 September 1996
7. Including one SDO case withdrawn
8. Including 1388 enquiries on sexual orientation
9. As the EOC has implemented a new complaint management system as from 1 April 2006, please note different definitions for general enquiry before and after 1 April 2006: Before 1 April 2006, general enquiry includes all enquiries (general and OJ) handled at reception; After 1 April 2006, general enquiry includes only simple enquiries handled at reception, while all OJ enquiries are classified as Specific Enquiry.

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