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Video - The Complaints Handling Procedures

  • English version (11'10") : Windows Media Player  View 

Audio - The Complaints Handling Procedures

  • Complainant - English version (12'56") :  Windows Media Player  Listen 
  • Respondent - English version (14'35") :   Windows Media Player  Listen
       

COMPLAINT FORM

If you are discriminated against unlawfully because of your sex, marital status, pregnancy, disability, family status or race, you may lodge a complaint with us.

Points to Note:-

  1. You and your authorized representative (if any) must provide:
    (a) a copy of valid identity document for verifying identify;
    (b) proof of your relevant attribute (such as disability, marital status, pregnancy, family status, race, etc.); and
    (c) any supporting documents for the incident under complaint (such as employment contract, dismissal letter, correspondences with the organisation involved in the incident, detriment/losses incurred from the incident, etc.).
  2. Where you have authorized a representative, the EOC will communicate directly with the representative in handling the case.
  3. Under anti-discrimination laws, if you make a complaint after the incident had taken place more than 12 months ago, the EOC may decide not to conduct, or to discontinue, an investigation into the complaint unless there are extenuating circumstances for the delay in making the complaint.
  4. If you intend to institute legal proceedings, you have to do so within 24 months beginning when the act complained of was done, although the District Court may consider any claim which is out of time if, in all circumstances of the case, it considers that it is just and equitable to do so.
  5. Electronic communications may be subject to interceptions, interference or virus attack. Should you choose to correspond by electronic means, the integrity of any electronic communication record and/or attachment in the course of transmission cannot be guaranteed.
  6. If there is more than one respondent, please fill out a separate complaint form for each respondent.

If you have any questions or need assistance in filling the form, please call the EOC hotline on 2511 8211 or e-mail to EOC at complaint@eoc.org.hk . On receipt of this on-line complaint form, you will be contacted by an EOC officer. If you do not receive any message from us seven days after you send in your complaint, please call our hotline as we may have failed to receive your message due to technical failure.

Part I : Particulars of aggrieved person

I would like to lodge a complaint of discrimination under the Discrimination Ordinance.

Name : (Chinese)Must be filled in
(English)Must be filled in
(e.g. A123456) Must be filled in
Occupation :
Tel No. : (home)
(office)
Mobile/pager no. :
Fax No. : 
Email address :
Correspondence Address :

Part II : Please fill in this part if the aggrieved person is assisted by a representative

Particulars of representative

I hereby appoint the following person as my representative to assist me to handle my complaint.


Name : (Chinese)
(English)
Relationship to aggrieved person :
(e.g. A123456)
Occupation :
Tel No. : (home)  
(office)
Mobile/pager no. :  
Fax No. :
Email address :
Correspondence Address :

Part III : Particulars of Respondent(s) (individual / organization)


Name of Respondent  
(individual / organization) :
Must be filled in
Nature of Respondent's business (organization) :
Respondent's occupation (individual) :
Email address :
Tel No. :  (home)  
(office)
Mobile/pager no. :
Fax No. :
Correspondence Address :
Particulars of more respondents(s) (individual / organisation) attached

Part IV : The Complaint

1. Your allegation(s). (Please include concerned person(s), time, date, location, incident and effects on you). Information given in this part will be given to the Respondent(s) (individual / organization) for comments.

2. The information provided by the Aggrieved Person in this complaint form is true to the best of the person's knowledge.

Must be filled in
3. Document(s) supporting your allegation(s) (e.g. proof of disability)

Yes (To send in copies of the document(s).
EOC address: 16/F., 41 Heung Yip Road,Wong Chuk Hang, Hong Kong.
No

4. Witness(es) available

Yes (please provide particulars of witness(es))
No
Name :
Email address :
Tel No. :  (home)  
(office)
Mobile/pager no. :
Fax No. :
Correspondence Address :
Particulars of more witness(es) attached
5. I have the following special request(s):


 
 (a) Do not call me at my office
 (b) Mail should be sent to me by mail
 (c) Other request(s) (please specify)

Part V : Authorization

I authorize the Equal Opportunities Commission to obtain information from the Respondent to facilitate the investigation into my complaint(s) lodged under the Disability/Sex/Family Status/Race Discrimination Ordinance.

 


 

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