Statistics on Enquiries and Complaints
for the Period of 1 January 2001 to 31 December 2001
Part A : Number of Enquiries and Complaints
| |
Total
|
SDO
|
DDO
|
FSDO
|
EOC
|
Outside Jurisdiction*
|
|
Total no. of enquiries
|
12470
|
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|
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|
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|
---
|
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|
|
General enquiries
|
7016
|
---
|
---
|
---
|
---
|
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|
|
Specific enquiries
|
5454
|
2830
|
1881
|
157
|
33
|
553
|
|
Total no. of complaints received
|
1651
|
1181
|
429
|
41
|
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|
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|
|
(1) Complaints for investigation & conciliation
|
1622
|
1165
|
416
|
41
|
---
|
---
|
|
(2) Complaints for follow-up action
|
---
|
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|
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|
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|
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|
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|
|
| i. |
Discriminatory
Advertisement |
|
0
|
0
|
0
|
0
|
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|
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|
- Access to premises and provision of goods & Services, etc.
|
29
|
16
|
13
|
0
|
---
|
---
|
|
Total no. of complaints handled (1)
|
2063
|
1366
|
636
|
61
|
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|
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|
* There were also 2348 general enquiries on areas outside jurisdiction received; already counted in the total no. of general enquiries.
Part B : Status of Complaints Handled
(1) Complaints for investigation and conciliation
| |
|
Investigation/Conciliation
|
Investigation Discontinued
|
Endeavour to Conciliate
|
| |
Total
|
Under Investigation/ Conciliation
|
Investigation Not Pursuable(2)
|
Early resolution(3)
|
Other situations(4)
|
Conciliation Attempted
|
Conciliated
|
Conciliation Not Successful(5)
|
|
SDO
|
1348
|
|
|
|
|
|
|
|
|
Employment field
|
480
|
211
|
0
|
18
|
147
|
104
|
71
|
33
|
|
Non-employment field
|
868
|
510
|
0
|
123
|
220
|
15
|
9
|
6
|
|
DDO
|
619
|
|
|
|
|
|
|
|
|
Employment field
|
415
|
128
|
0
|
3
|
227
|
57
|
28
|
29
|
|
Non-employment field
|
204
|
66
|
0
|
0
|
62
|
76
|
62
|
14
|
|
FSDO
|
61
|
|
|
|
|
|
|
|
|
Employment field
|
58
|
36
|
0
|
5
|
7
|
10
|
5
|
5
|
|
Non-employment field
|
3
|
2
|
0
|
0
|
1
|
0
|
0
|
0
|
(2) Complaints for follow-up action
| (i) Discriminatory Advertisement |
| |
Total
|
Under Investigation
|
Resolved
|
No Further Action
|
|
SDO
|
0
|
0
|
0
|
0
|
|
DDO
|
0
|
0
|
0
|
0
|
|
FSDO
|
0
|
0
|
0
|
0
|
| (ii) Cases relating mainly to access to premises and provision of goods & services |
|
SDO
|
18
|
5
|
6
|
7
|
|
DDO
|
17
|
6
|
8
|
3
|
|
FSDO
|
0
|
0
|
0
|
0
|
Part C :Application for Other Assistance
| |
Total(6)
|
Under Consideration
|
Granted(7)
|
Not Granted
|
Legal Action (8)
|
Outcome
|
|
SDO
|
54
|
0
|
32
|
22
|
3
|
6
|
|
DDO
|
59
|
2
|
25
|
32
|
3
|
5
|
|
FSDO
|
3
|
0
|
2
|
1
|
0
|
0
|
Note :
|
(1)
|
including complaints carried forward from previous years
|
|
(2)
|
Respondent's identity cannot be ascertained or respondent's whereabouts cannot be traced.
|
|
(3)
|
Complainant had no desire to pursue complaint after matter resolved in the course of investigation.
|
|
(4)
|
on ground of : no unlawful act; no desire to pursue complaint (except for cases covered by Note (3) above); lapsed over 12 months;should not be a representative complaint; being frivolous, vexatious, misconceived or lacking in substance
|
|
(5)
|
conciliation effort made but failed to bring about settlement
|
|
(6)
|
cumulative figures since 20 September 1996
|
|
(7)
|
including one SDO case withdrawn
|
|
(8)
|
including legal proceedings
|