A specific function of the EOC is to deal with complaints of discrimination, harassment and vilification under the SDO, the FSDO, the DDO and the RDO. If you feel that you have been discriminated against, harassed or vilified, you may lodge a complaint in writing with the EOC and parties will be encouraged to settle their disputes by conciliation. (However, under the law the EOC may decide not to conduct or to discontinue an investigation if the complaint is lacking in substance, vexatious, or the act complained of is not unlawful, or a period of more than 12 months has elapsed since the alleged act was done.)
Conciliation is a voluntary process and, while the EOC has a statutory duty to encourage conciliation between the parties, you cannot be compelled to settle a complaint. The EOC officer who is the conciliator in your case will act as an objective facilitator and help you to explore various options to settle your case on terms which are satisfactory to both parties. [Complaint hotline: 2511-8211, on-line complaint form ]
To refine our enquiries and complaints handling services, all enquiries and complaints regarding discrimination, harassment and vilification under current anti-discrimination ordinances , that is, the Sex Discrimination Ordinance (Cap.480); the Disability Discrimination Ordinance (Cap.487), the Family Status Discrimination Ordinance (Cap.527) and the Race Discrimination Ordinance (Cap.602), or about our services should be made through one of the following channels with effect from Monday 28 September 2020:
The following email addresses for making the abovementioned enquiries or complaints are no longer in service with effect from the same date: complaint@eoc.org.hk, enquiry@eoc.org.hk and service@eoc.org.hk.
The email address eoc@eoc.org.hk is not designated for handling the abovementioned enquiries or complaints; all related emails received on or after Monday 28 September 2020 will not be processed. Senders are required to use respective online forms instead.
(Revised on 1/3/2021)