The Equal Opportunities Commission (EOC) is committed to adopting proactive and practical measures to ensure communication barrier will not be an obstacle to members of the public in accessing its services. Language in the context of the present policy includes written and spoken language, sign language, and other alternative mode of communication such as Braille and large prints.
The EOC recognizes that some of our service users or potential service users do not speak English/Chinese at all or well enough to communicate adequately with EOC officers. Strategies are designed and actions taken to enable our service users to access services via appropriate modes of communication in a fair and equitable manner and to ensure that our service delivery is responsive and of high quality. The EOC will establish coordinated measures, taking into account the nature of our services, the intended audience and expected attendees’ objectives, in addressing the communication difficulties of our service users in order to facilitate their equitable access to programs, services and information as far as reasonably practicable. We will: