The Equal Opportunities Commission (EOC) announces today the launching of the Interactive Voice Response System (IVRS). From now on, members of the public can make enquiries to the EOC through the hotline (no. 2511-8211) anytime they want.

“With the new system, we aim at providing a 24-hour enquiry service,” a spokesperson for EOC said.

“During office hours, our front line staff will answer all the calls. The IVRS operates during non-office hours to provide general information on the EOC and a ‘fax on demand’ service,” he added.

“Members of the public can also leave messages during non-office hours and EOC’s officers will contact the callers as soon as they come in to the office,” said the spokesperson.

Callers can make use of the IVRS to obtain the following information from the EOC:

1. Brief introduction to the three anti-discrimination ordinances (the Sex Discrimination Ordinance, the Disability Discrimination Ordinance and the Family Status Discrimination Ordinance) and the related codes of practice.

2. Procedures for lodging complaints

3. EOC’s Public Education Programmes

4. EOC’s Community Participation Funding Programme

5. Address, fax number and office hours of the EOC office

6. Information on EOC’s website

7. EOC publications and press release

Established in 1996, EOC is a statutory body responsible for implementing the three anti-discrimination ordinances in Hong Kong.

Enquiry: Ms. Mariana Law 21062226