Statistics on Enquiries, Complaints & Legal Assistance

Statistics on Enquiries, Complaints and Legal Assistance for the Period of 1 January 2025 to 30 April 2025

	Total	SDO	DDO	FSDO	RDO	Work of EOC / Statutory Provisions	Outside Jurisdiction(8)
Total no. of enquiries	3265	--	--	--	--	--	--
General enquiries (Hotline)(9)	1234	--	--	--	--	--	--
Specific enquiries (prospective complaints)(10)	1729	470	1100	72	87	--	--
Specific enquiries (others)	302	--	--	--	--	103	199
Total no. of complaints received	418	153	207	16	42	--	--
(1) Complaint investigation	411	150	203	16	42	--	--
(2) Self-initiated investigation	--	--	--	--	--	--	--
(i) Discriminatory Advertisement	3	3	0	0	0	--	--
(ii) Access to premises and provision of goods & Services, etc.	4	0	4	0	0	--	--
Total no. of complaints handled (1)	687	254	349	22	62	--	--

		Investigation/Conciliation		Investigation Discontinued		Endeavour to Conciliate
	Total	Under Investigation/ Conciliation	Investigation Not Possible(2)	Early resolution(3)	Other situations(4)	Conciliation Attempted	Conciliated	Conciliation Not Successful(5)
SDO	249	--	--	--	--	--	--	--
Employment field	173	76	0	2	77	18	13	5
Non-employment field	76	26	0	0	44	6	6	0
DDO	344	--	--	--	--	--	--	--
Employment field	255	120	0	4	106	25	21	4
Non-employment field	89	27	0	3	50	9	9	0
FSDO	22	--	--	--	--	--	--	--
Employment field	18	6	0	0	11	1	0	1
Non-employment field	4	1	0	0	3	0	0	0
RDO	62	--	--	--	--	--	--	--
Employment field	29	10	0	0	17	2	2	0
Non-employment field	33	10	0	0	20	3	3	0

(i) Discriminatory Advertisement

	Total	Resolved
SDO	4	4
DDO	0	0
FSDO	0	0
RDO	0	0

(ii) Cases relating mainly to access to premises and provision of goods & services

	Total	Under Investigation	Resolved	No Further Action
SDO	1	0	0	1
DDO	5	2	2	1
FSDO	0	0	0	0
RDO	0	0	0	0

	Total	Under Consideration	Granted	Not Granted	Applications brought forward (from previous year)	Applications received in 2025
SDO	6	1	3	2	1	5
DDO	1	0	1	0	0	1
FSDO	1	0	1	0	0	1
RDO	0	0	0	0	0	0
Total	8	1	5	2	1	7

	Total(6)	Under Consideration	Granted(7)	Not Granted	Withdrawn
SDO	381	1	195	184	1
DDO	567	0	251	312	4
FSDO	30	0	18	12	0
RDO	18	0	7	11	0

	Concluded cases invoking the relevant ordinance	Active cases invoking the relevant ordinance	Total no. of legal actions invoking the relevant ordinance**	Total No. of legal action
SDO	53	2	55	--
DDO	66	2	68	--
FSDO	6	0	6	--
RDO	0	0	0	--
SDO & DDO	4	1	4	--
Total	129	5	133	130

Including complaints carried forward from previous years
Respondent's identity cannot be ascertained or respondent's whereabouts cannot be traced.
Complainant had no desire to pursue complaint after matter resolved in the course of investigation.
On ground of : no unlawful act; no desire to pursue complaint (except for cases covered by Note (3) above); lapsed over 12 months; should not be a representative complaint; being frivolous, vexatious, misconceived or lacking in substance
Conciliation effort made but failed to bring about settlement
Cumulative figures since 20 September 1996
Including one SDO case withdrawn
Including four enquiries on sexual orientation
As the EOC has implemented a new complaint management system as from 1 April 2006, please note different definitions for general enquiry before and after 1 April 2006: Before 1 April 2006, general enquiry includes all enquiries (general and OJ) handled at reception; After 1 April 2006, general enquiry includes only simple enquiries handled at reception, while all OJ enquiries are classified as Specific Enquiry.
As from 1 August 2008, specific enquiries in relation to the three ordinances are renamed as "Specific enquiries (prospective complaints)" to reflect their nature and potential to become actual complaints.