Statistics on Enquiries, Complaints & Legal Assistance

Statistics on Enquiries, Complaints and Legal Assistance for the Period of 1 January 2023 to 31 August 2023

	Total	SDO	DDO	FSDO	RDO	Work of EOC / Statutory Provisions	Outside Jurisdiction(8)
Total no. of enquiries	6952	--	--	--	--	--	--
General enquiries (Hotline)(9)	4271	--	--	--	--	--	--
Specific enquiries (prospective complaints)(10)	2006	641	1162	70	133	--	--
Specific enquiries (others)	675	--	--	--	--	136	539
Total no. of complaints received	695	255	359	40	41	--	--
(1) Complaint investigation	675	248	346	40	41	--	--
(2) Self-initiated investigation	--	--	--	--	--	--	--
(i) Discriminatory Advertisement	1	1	0	0	0	--	--
(ii) Access to premises and provision of goods & Services, etc.	19	6	13	0	0	--	--
Total no. of complaints handled (1)	948	337	505	51	55	--	--

		Investigation/Conciliation		Investigation Discontinued		Endeavour to Conciliate
	Total	Under Investigation/ Conciliation	Investigation Not Possible(2)	Early resolution(3)	Other situations(4)	Conciliation Attempted	Conciliated	Conciliation Not Successful(5)
SDO	330	--	--	--	--	--	--	--
Employment field	259	101	0	4	124	30	22	8
Non-employment field	71	15	0	0	50	6	6	0
DDO	483	--	--	--	--	--	--	--
Employment field	322	96	0	10	175	41	33	8
Non-employment field	161	56	0	4	81	20	18	2
FSDO	51	--	--	--	--	--	--	--
Employment field	39	14	0	0	25	0	0	0
Non-employment field	12	4	0	0	8	0	0	0
RDO	55	--	--	--	--	--	--	--
Employment field	27	7	0	2	17	1	0	1
Non-employment field	28	7	0	1	20	0	0	0

(i) Discriminatory Advertisement

	Total	Resolved
SDO	1	1
DDO	0	0
FSDO	0	0
RDO	0	0

(ii) Cases relating mainly to access to premises and provision of goods & services

	Total	Under Investigation	Resolved	No Further Action
SDO	6	0	3	3
DDO	22	1	20	1
FSDO	0	0	0	0
RDO	0	0	0	0

	Total	Under Consideration	Granted	Not Granted	Applications brought forward (from previous year)	Applications received in 2023
SDO	3	0	1	2	1	2
DDO	5	1	3	1	0	5
FSDO	0	0	0	0	0	0
RDO	1	0	1	0	0	1
Total	9	1	5	3	1	8

	Total(6)	Under Consideration	Granted(7)	Not Granted	Withdrawn
SDO	368	0	187	180	1
DDO	555	1	245	305	4
FSDO	28	0	16	12	0
RDO	18	0	7	11	0

	Concluded cases invoking the relevant ordinance	Active cases invoking the relevant ordinance	Total no. of legal actions invoking the relevant ordinance**	Total No. of legal action
SDO	50	4	54	--
DDO	63	3	66	--
FSDO	6	0	6	--
RDO	0	0	0	--
SDO & DDO	4	0	4	--
Total	123	7	130	127

Including complaints carried forward from previous years
Respondent's identity cannot be ascertained or respondent's whereabouts cannot be traced.
Complainant had no desire to pursue complaint after matter resolved in the course of investigation.
On ground of : no unlawful act; no desire to pursue complaint (except for cases covered by Note (3) above); lapsed over 12 months; should not be a representative complaint; being frivolous, vexatious, misconceived or lacking in substance
Conciliation effort made but failed to bring about settlement
Cumulative figures since 20 September 1996
Including one SDO case withdrawn
Including 8 enquiries on sexual orientation
As the EOC has implemented a new complaint management system as from 1 April 2006, please note different definitions for general enquiry before and after 1 April 2006: Before 1 April 2006, general enquiry includes all enquiries (general and OJ) handled at reception; After 1 April 2006, general enquiry includes only simple enquiries handled at reception, while all OJ enquiries are classified as Specific Enquiry.
As from 1 August 2008, specific enquiries in relation to the three ordinances are renamed as "Specific enquiries (prospective complaints)" to reflect their nature and potential to become actual complaints.