Statistics on Enquiries, Complaints & Legal Assistance

Statistics on Enquiries, Complaints and Legal Assistance for the Period of 1 January 2024 to 31 July 2024

	Total	SDO	DDO	FSDO	RDO	Work of EOC / Statutory Provisions	Outside Jurisdiction(8)
Total no. of enquiries	5939	--	--	--	--	--	--
General enquiries (Hotline)(9)	3217	--	--	--	--	--	--
Specific enquiries (prospective complaints)(10)	2261	706	1290	97	168	--	--
Specific enquiries (others)	461	--	--	--	--	156	305
Total no. of complaints received	642	233	335	25	49	--	--
(1) Complaint investigation	626	229	326	25	46	--	--
(2) Self-initiated investigation	--	--	--	--	--	--	--
(i) Discriminatory Advertisement	3	1	0	0	2	--	--
(ii) Access to premises and provision of goods & Services, etc.	13	3	9	0	1	--	--
Total no. of complaints handled (1)	954	364	488	36	66	--	--

		Investigation/Conciliation		Investigation Discontinued		Endeavour to Conciliate
	Total	Under Investigation/ Conciliation	Investigation Not Possible(2)	Early resolution(3)	Other situations(4)	Conciliation Attempted	Conciliated	Conciliation Not Successful(5)
SDO	360	--	--	--	--	--	--	--
Employment field	295	98	0	1	159	37	32	5
Non-employment field	65	18	0	0	38	9	8	1
DDO	477	--	--	--	--	--	--	--
Employment field	344	86	0	10	215	33	32	1
Non-employment field	133	42	0	3	72	16	14	2
FSDO	36	--	--	--	--	--	--	--
Employment field	31	6	0	0	22	3	3	0
Non-employment field	5	1	0	0	4	0	0	0
RDO	63	--	--	--	--	--	--	--
Employment field	22	2	0	0	19	1	1	0
Non-employment field	41	6	0	2	31	2	2	0

(i) Discriminatory Advertisement

	Total	No Further Action
SDO	1	1
DDO	0	0
FSDO	0	0
RDO	2	2

(ii) Cases relating mainly to access to premises and provision of goods & services

	Total	Under Investigation	Resolved	No Further Action
SDO	3	0	0	3
DDO	11	3	6	2
FSDO	0	0	0	0
RDO	1	0	1	0

	Total	Under Consideration	Granted	Not Granted	Applications brought forward (from previous year)	Applications received in 2024
SDO	3	2	0	1	0	3
DDO	7	1	3	3	2	5
FSDO	0	0	0	0	0	0
RDO	0	0	0	0	0	0
Total	10	3	3	4	2	8

	Total(6)	Under Consideration	Granted(7)	Not Granted	Withdrawn
SDO	372	2	188	181	1
DDO	566	1	249	312	4
FSDO	28	0	16	12	0
RDO	18	0	7	11	0

	Concluded cases invoking the relevant ordinance	Active cases invoking the relevant ordinance	Total no. of legal actions invoking the relevant ordinance**	Total No. of legal action
SDO	52	2	54	--
DDO	65	3	68	--
FSDO	6	0	6	--
RDO	0	0	0	--
SDO & DDO	4	0	4	--
Total	127	5	132	129

Including complaints carried forward from previous years
Respondent's identity cannot be ascertained or respondent's whereabouts cannot be traced.
Complainant had no desire to pursue complaint after matter resolved in the course of investigation.
On ground of : no unlawful act; no desire to pursue complaint (except for cases covered by Note (3) above); lapsed over 12 months; should not be a representative complaint; being frivolous, vexatious, misconceived or lacking in substance
Conciliation effort made but failed to bring about settlement
Cumulative figures since 20 September 1996
Including one SDO case withdrawn
Including 7 enquiries on sexual orientation
As the EOC has implemented a new complaint management system as from 1 April 2006, please note different definitions for general enquiry before and after 1 April 2006: Before 1 April 2006, general enquiry includes all enquiries (general and OJ) handled at reception; After 1 April 2006, general enquiry includes only simple enquiries handled at reception, while all OJ enquiries are classified as Specific Enquiry.
As from 1 August 2008, specific enquiries in relation to the three ordinances are renamed as "Specific enquiries (prospective complaints)" to reflect their nature and potential to become actual complaints.