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Statistics on Enquiries, Complaints & Legal Assistance

Statistics on Enquiries, Complaints and Legal Assistance for the Period of 1 January 2021 to 31 July 2021

Note:

  1. Including complaints carried forward from previous years
  2. Respondent's identity cannot be ascertained or respondent's whereabouts cannot be traced.
  3. Complainant had no desire to pursue complaint after matter resolved in the course of investigation.
  4. On ground of : no unlawful act; no desire to pursue complaint (except for cases covered by Note (3) above); lapsed over 12 months; should not be a representative complaint; being frivolous, vexatious, misconceived or lacking in substance
  5. Conciliation effort made but failed to bring about settlement
  6. Cumulative figures since 20 September 1996
  7. Including one SDO case withdrawn
  8. Including 13 enquiries on sexual orientation
  9. As the EOC has implemented a new complaint management system as from 1 April 2006, please note different definitions for general enquiry before and after 1 April 2006: Before 1 April 2006, general enquiry includes all enquiries (general and OJ) handled at reception; After 1 April 2006, general enquiry includes only simple enquiries handled at reception, while all OJ enquiries are classified as Specific Enquiry.
  10. As from 1 August 2008, specific enquiries in relation to the three ordinances are renamed as "Specific enquiries (prospective complaints)" to reflect  their nature and potential to become actual complaints.
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