EO Club Login
We pledge to serve the community to the best of our abilities. We are committed to providing a courteous, helpful and efficient service. The service standard and the performance target we aim to achieve are as follows:
| Service Standard | Performance Target (% meeting standard) |
|
|---|---|---|
|
Enquiry
|
||
| Answer telephone enquiries during office hours | Immediately | 95% |
| Interview a walk-in enquirer at EOC office | within 30 minutes | 95% |
| Reply to written enquiries on complex issues | within 14 working days | 95% |
|
Complaint
|
||
| Initiate action on a written complaint | within 3 working days | 100% |
| Interview a prospective complainant asking for an appointment | within 5 working days | 95% |
| Conclude a complaint case | within 6 months | 75% |
|
Legal Assistance
|
||
| Make a decision and inform an applicant of the outcome of application for legal assistance | within 3 months | 85% |
|
Public Education and Promotion
|
||
| Meet requests for talks on equal opportunity issues and legislation | within 6 weeks | 95% |
| Meet requests by mail or fax for EOC publications | within 3 working days | 95% |
| Meet requests for guided group visits | within 5 working days | 95% |
| Convene major promotional events | within 12 months | 60 activities |
| Participants satisfied with the training services provided by the EOC | satisfactory | 80% |
