Complaints Handling Procedures

A specific function of the EOC is to deal with complaints of discrimination, harassment and vilification under the SDO, the FSDO, the DDO and the RDO. If you feel that you have been discriminated against, harassed or vilified, you may lodge a complaint in writing with the EOC and parties will be encouraged to settle their disputes by conciliation. (However, under the law the EOC may decide not to conduct or to discontinue an investigation if the complaint is lacking in substance, vexatious, or the act complained of is not unlawful, or a period of more than 12 months has elapsed since the alleged act was done.)

Taking A Complaint To The EOC

Conciliation

Conciliation is a voluntary process and, while the EOC has a statutory duty to encourage conciliation between the parties, you cannot be compelled to settle a complaint. The EOC officer who is the conciliator in your case will act as an objective facilitator and help you to explore various options to settle your case on terms which are satisfactory to both parties.