The Equal Opportunities Commission (EOC) issued a letter to Dolce & Gabbana Hong Kong Limited today and expressed its concern over the alleged differential treatment between local Hongkongers and Mainland Chinese by staff members at the Dolce & Gabbana store in Tsim Sha Tsui.

“Although the issue falls outside the purview of the anti-discrimination ordinances, it is an important illustration of why it is beneficial for companies to proactively ensure that its staff members maintain a fair and non-discriminatory attitude towards clients,” said Mr. LAM Woon-kwong, the EOC Chairperson.

“Equal opportunities policies are not only good business practices, but also a reflection of an inclusive society. Prejudices only serve to limit business opportunities and can cause damage to a company’s reputation, in addition to potential legal liabilities. The EOC urges all service providers to take appropriate measures to respect the individual dignity of their customers and prevent any kind of discriminatory acts,” continued Mr. Lam.

The EOC also calls for calm from all parties in response to this circumstance. “The EOC has received a number of concerned enquiries on the situation,” added Mr. Lam. “It is positive that Hong Kong people have chosen to stand up against perceived injustice, and the EOC understands that some people are angered by the alleged discrimination. However, reason and good sense should not be abandoned. Hong Kong has a long tradition of tolerance and social justice. We should not do unto others what you do not want others to do unto you. All of us must take part to ensure that this city’s social inclusiveness, of which we can be justifiably proud, is not disrupted,” said Mr. Lam.

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Equal Opportunities Commission
11 January 2012