Refinement of channels for enquiries and complaints with effect from 28 September 2020
To refine our enquiries and complaints handling services, all enquiries and complaints regarding discrimination, harassment and vilification under current anti-discrimination ordinances , that is, the Sex Discrimination Ordinance (Cap.480); the Disability Discrimination Ordinance (Cap.487), the Family Status Discrimination Ordinance (Cap.527) and the Race Discrimination Ordinance (Cap.602), or about our services should be made through one of the following channels with effect from Monday 28 September 2020:
- Letter, on-line form, fax, telephone (for enquiries only), or in person
- SMS service (for enquiries by people with hearing impairment / speech difficulties)
The following email addresses for making the abovementioned enquiries or complaints are no longer in service with effect from the same date: firstname.lastname@example.org, email@example.com and firstname.lastname@example.org.
The email address email@example.com is not designated for handling the abovementioned enquiries or complaints; all related emails received on or after Monday 28 September 2020 will not be processed. Senders are required to use respective online forms instead.
(Revised on 1/3/2021)