Equal Opportunities Commission


EOC Policies

Personal Information Collection Statement and Privacy Policy Statement ("Statement") of the Equal Opportunities Commission

We pledge to comply with the requirements of the Personal Data (Privacy) Ordinance (Cap 486, Laws of Hong Kong) ("PD(P)O"). In doing so, we will take reasonably practicable steps to ensure compliance of the PD(P)O by all our staff members with the required standards of security and confidentiality.


Information Collection and Use

We may collect personal information ("Personal Data") relating to you when you make enquiries or complaints, submit applications to the Equal Opportunities Commission (EOC), attend our functions or communicate with us. If the necessary Personal Data is not provided, we may be unable to process your enquiries, complaints or to provide or continue to provide services to you.

We may use your Personal Data for any of the following purposes from time to time:

  1. handling and following-up on your enquiries and complaints;
  2. carrying out any of our statutory functions;
  3. improving and monitoring of our services to meet the needs of our service users;
  4. conducting research for service improvements;
  5. notifying the EOC insurer in relation to a claim or defending a claim which you are involved as a party;
  6. sending you information and materials regarding our other services (subject to your consent);
  7. complying with any laws, regulations or guidelines issued by regulatory or other authorities;
  8. any other purposes agreed by you; and
  9. purposes relating to any of the above.

Your personal data shall not be kept longer than is necessary to fulfil the purpose (including any directly related purpose) for which the data is to be used.


Use of Cookies

When you visit our website, we record your visit only as a "hit" and do not collect any personally identifiable personal information relating to you. On the other hand, "cookies" will be stored in the web browser of your computer if you have enabled such function. A "cookie" is a piece of information sent from a website while you are browsing a website. It records your preferences and stored in your web browser. We will not use cookies to collect your personal data. You can disable the cookies on your web browser but if you disable cookies, you may not be able to use some of the special features on our website such as selecting the preferred language.


Data Security and Disclosure

We keep all Personal Data confidential but may disclose or transfer the Personal Data to the following categories of persons (whether within or outside Hong Kong) for the purposes set out above:

  1. any relevant parties in relation to your complaint(s), enquir(ies), application(s) and request(s) for the services provided by the EOC;
  2. legal advisers and other professional advisers engaged by us; such as research consultants and agents; 
  3. persons to whom we are under any obligations or requirements to disclose Personal Data by any laws, regulations or guidelines issued by regulatory or other authorities or law enforcement agency, or by any court or judicial body; and/or
  4. persons to whom we are required to disclose personal data by any policies and measures implemented by us for prevention or detection of any unlawful activities or suspicious activities.


Links to Other Websites

We provide hyperlinks to other websites for your convenience. Please note that this Statement only applies to our website and does not apply to other websites.

If you click on any hyperlink linking to any other website, the protection of data privacy and your exposure to cookies on the other website are not our responsibility. You are advised to refer to the privacy policy and practices of the relevant website.


Access and Correction of Personal Data

Under the PD(P)O, generally, an individual has the right to request access to his Personal Data and require us to correct any of his/her incorrect Personal Data. Any request for access to Personal Data and correction should be made in writing to the Equal Opportunities Commission, 16/F, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong and addressing to any of the following personnel:

  1. Director (Complaint Services) or the Chief Legal Counsel in respect of personal data held by either of them in their respective areas of work;
  2. Director, Corporate Planning and Services in respect of personal data held in all other records.

For details, please visit our 'Privacy and Data Protection Policy and Practices’'.

We have the right to charge a fee for the processing of any data access request.


This Statement is written in English language and translated into Chinese and nine EM languages. If there is any discrepancy or conflict between the English and other versions, the English version shall prevail.

Revised in April 2023