To refine our enquiries and complaints handling services, all enquiries and complaints regarding discrimination, harassment and vilification under current anti-discrimination ordinances , that is, the Sex Discrimination Ordinance (Cap.480); the Disability Discrimination Ordinance (Cap.487), the Family Status Discrimination Ordinance (Cap.527) and the Race Discrimination Ordinance (Cap.602), or about our services should be made through one of the following channels with effect from Monday 28 September 2020:
The email address eoc@eoc.org.hk is not designated for handling the abovementioned enquiries or complaints; all related emails received on or after Monday 28 September 2020 not be processed. Senders will be required to use respective online forms instead.
To access an on-line form, please click the respective link below:
Enquiry related to anti-discrimination ordinances: On-line Enquiry Form
Complaint related to anti-discrimination ordinances : On-line Complaint Form
Enquiry and complaint related to EOC’s services: Contact Us / Feedback Form
The Equal Opportunities Commission (EOC) is committed to providing you with high quality services. Your views and feedback are vital to us in identifying areas that may need improvement.
You can contact us in one of the following ways:
To enable your complaint to be processed expeditiously, please provide us with the following information:
We stand ready to look into and follow up on complaints substantiated with sufficient information. You are encouraged to lodge your complaint as soon as practicable, say, within one year from the occurrence of the incident(s). This is because long time lags may give rise to difficulties in fact-finding. Complaints lodged after the occurrence of the incident(s) for more than one year would only be followed up with justifiable grounds.
If you are dissatisfied with our service and feel that there may be maladministration on our part, you may make a complaint to the Office of The Ombudsman, Hong Kong. Website: www.ombudsman.hkTelephone number: 2629 0555
If your complaint relates to the personal data of which you are the data subject and that there may be a contravention of a requirement under the Personal Data (Privacy) Ordinance, you may contact the Office of the Privacy Commissioner for Personal Data.Website: www.pcpd.org.hkTelephone number: 2827 2827
Remark: All personal data submitted will only be used for purposes related to the carrying out of the statutory functions of the EOC, including conducting research for service improvements. For details on EOC’s privacy policy and practices, please visit our website here.
The EOC may record telephone conversations between our staff and service users/prospective service users for service quality control purposes. You may also contact us by other means, such as in writing, in-person, by fax or e-mail. All telephone recordings are the property of the EOC which shall not be reproduced or published without our written authorization. Please click to view the details of the EOC’s policy on telephone recording.
All publications published / issued by the EOC are now available on-line. You may download any publication from the EOC website in both English and Chinese version. For some publications, there are also versions of different ethnic minority languages available. There are also some EO-related resource materials published by the United Nations and other equal opportunities organisations available in the EOC Office. Members of the public are welcome to visit the EOC Office if they are interested in the materials. Arrangement should be made in advance by telephone (hotline: 2511 8211). (Revised in September 2020)