If you have been unlawfully discriminated against because of your sex, marital status, pregnancy, disability, family status or race, you may lodge a complaint with us.

1. You and your authorised representative (if applicable) must provide:
   (a) a copy of your valid identification document;
   (b) proof of your relevant attribute (such as disability, marital status, pregnancy, family status, race, etc.); and
   (c) any supporting documents for the incident under complaint (such as employment contract, dismissal letter, correspondences with the organisation involved in the incident, detriment/losses incurred from the incident, etc.).
   
   Note: The above-mentioned documents can be submitted subsequent to EOC staff’s contact with you or your authorised representative upon receiving the completed form.
2. If you have authorised a representative, the EOC will communicate directly with the representative in handling the case.
3. Under anti-discrimination laws, if your complaint is made 12 months after the incident has taken place, the EOC may decide not to conduct, or to discontinue, an investigation into the complaint unless there are extenuating circumstances for the delay in making the complaint.
4. If you intend to institute legal proceedings, you have to do so within 24 months starting from when the act complained of was done. However, the District Court may still consider claims submitted after the stipulated time-frame has passed, if it considers such action to be just and equitable.
5. If there is more than one respondent, please fill out a separate complaint form for each respondent.
6. The original copy of this complaint form and any material provided shall be at the disposal of the EOC and will not normally be returned to the complainant.
7. Supporting information/documents can be uploaded where indicated in the form. (Up to 3 attachments, only files in pdf, jpg, jpeg, png and gif formats can be accepted. The file size of each attachment should not exceed 4 MB.) Further information/documents can be submitted by post separately, or when you are contacted by our staff.

Any of your personal information that is collected or held by the EOC will be kept confidential, but the EOC may use such personal information for the purposes specified below:

1. handling and following-up on your enquiries and complaints;
2. carrying out any of our statutory functions;
3. improving and monitoring of our services to meet the needs of our service users;
4. conducting research for service improvements;
5. notifying the EOC insurer in relation to a claim or defending a claim which you are involved as a party;
6. sending you information and materials regarding our other services (subject to your consent);
7. complying with any laws, regulations or guidelines issued by regulatory or other authorities;
8. any other purposes agreed by you; and
9. purposes relating to any of the above.

Please click the link to view the EOC's 'Personal Information Collection Statement and Privacy Policy Statement'.

If you have any questions or need assistance in completing the form, please call the EOC hotline at 2511 8211. Upon receipt of this form, you will be contacted by an EOC officer. If you are yet to receive any message from us 7 working days after you send in your complaint, please call our hotline as we may not have received your message due to technical issues.