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Points to Note

This form can be used for any of the following purposes:
a) making enquiries not related to any of the Discrimination Ordinances; or
b) providing your suggestions or feedback to the EOC; or
c) giving compliments to EOC staff; or
d) expressing your dissatisfaction with EOC’s services.
For enquiries related to Discrimination Ordinances, please click here to access the online "Enquiry Form".
The original copy of this form and any material provided shall be at the disposal of the EOC and will not normally be returned to the service user.
Supporting information/documents can be uploaded where indicated in the form. (Up to 3 attachments, only files in pdf, jpg, jpeg, png and gif formats can be accepted. The file size of each attachment should not exceed 4 MB.) Further information/documents can be submitted by post separately, or when you are contacted by our staff.

Remarks:

Frequently Asked Questions for electronic forms.
The Contact Us / Feedback Form is also available in Chinese and eight other languages.

Use of Personal Data

Any of your personal information that is collected or held by the EOC will be kept confidential, but the EOC may use such personal information for the purposes specified below:

handling and following-up on your enquiries and complaints;
carrying out any of our statutory functions;
improving and monitoring of our services to meet the needs of our service users;
conducting research for service improvements;
notifying the EOC insurer in relation to a claim or defending a claim which you are involved as a party;
sending you information and materials regarding our other services (subject to your consent);
complying with any laws, regulations or guidelines issued by regulatory or other authorities;
any other purposes agreed by you; and
purposes relating to any of the above.

Please click the link to view the EOC's 'Personal Information Collection Statement and Privacy Policy Statement'.

If you have any questions or need assistance in completing the form, please call the EOC hotline at 2511 8211. Upon receipt of this on-line form, you will be contacted by an EOC officer. If you are yet to receive any message from us 14 working days after you send in your form, please call our hotline as we may not have received your message due to technical issues.

Refinement of channels for enquiries and complaints with effect from 28 September 2020

To refine our enquiries and complaints handling services, all enquiries and complaints regarding discrimination, harassment and vilification under current anti-discrimination ordinances , that is, the Sex Discrimination Ordinance (Cap.480); the Disability Discrimination Ordinance (Cap.487), the Family Status Discrimination Ordinance (Cap.527) and the Race Discrimination Ordinance (Cap.602), or about our services should be made through one of the following channels with effect from Monday 28 September 2020:

Letter, on-line form, fax, telephone (for enquiries only), or in person
(existing channels)
SMS service (for enquiries by people with hearing impairment / speech difficulties)

The following email addresses for making the abovementioned enquiries or complaints are no longer in service with effect from the same date: complaint@eoc.org.hk, enquiry@eoc.org.hk and service@eoc.org.hk.

The email address eoc@eoc.org.hk is not designated for handling the abovementioned enquiries or complaints; all related emails received on or after Monday 28 September 2020 will not be processed. Senders are required to use respective online forms instead.

(Revised on 1/3/2021)

Contact Us / Feedback Form

Refinement of channels for enquiries and complaints with effect from 28 September 2020