Statistics on Enquiries, Complaints & Legal Assistance

Statistics on Enquiries and Complaints for the Period of 1 January 2006 to 31 December 2006

	Total	SDO	DDO	FSDO	EOC	Outside Jurisdiction*
Total no. of enquiries	14235	--	--	--	--	--
General enquiries	6623	--	--	--	--	--
Specific enquiries	7612	1302	2883	176	713	2538
Total no. of complaints received	717	273	420	24	--	--
(1) Complaint investigation	658	251	383	24	--	--
(2) Self-initiated investigation	--	--	--	--	--	--
(i) Discriminatory Advertisement	3	3	0	0	--	--
(ii) Access to premises and provision of goods & Services, etc.	56	19	37	0	--	--
Total no. of complaints handled (1)	930	342	557	31	--	--

		Investigation/Conciliation		Investigation Discontinued		Endeavour to Conciliate
	Total	Under Investigation/ Conciliation	Investigation Not Possible(2)	Early resolution(3)	Other situations(4)	Conciliation Attempted	Conciliated	Conciliation Not Successful(5)
SDO	318	--	--	--	--	--	--	--
Employment field	293	81	0	19	110	83	59	24
Non-employment field	25	3	0	0	16	6	3	3
DDO	515	--	--	--	--	--	--	--
Employment field	406	110	0	8	182	106	69	37
Non-employment field	109	25	0	6	50	28	20	8
FSDO	31	--	--	--	--	--	--	--
Employment field	28	3	0	2	17	6	5	1
Non-employment field	3	0	0	0	2	1	1	0

(i) Discriminatory Advertisement

	Total	Resolved
SDO	3	3
DDO	0	0
FSDO	0	0

(ii) Cases relating mainly to access to premises and provision of goods & services

	Total	Under Investigation	Resolved	No Further Action
SDO	21	0	16	5
DDO	42	2	24	16
FSDO	0	0	0	0

	Total(6)	Under Consideration	Granted(7)	Not Granted	Withdrawn	Legal Action (8)	Outcome
SDO	145	3	64	78	0	1	20
DDO	222	0	87	134	1	6	19
FSDO	14	0	9	5	0	1	4

Including complaints carried forward from previous years
Respondent's identity cannot be ascertained or respondent's whereabouts cannot be traced.
Complainant had no desire to pursue complaint after matter resolved in the course of investigation.
On ground of : no unlawful act; no desire to pursue complaint (except for cases covered by Note (3) above); lapsed over 12 months; should not be a representative complaint; being frivolous, vexatious, misconceived or lacking in substance
Conciliation effort made but failed to bring about settlement
Cumulative figures since 20 September 1996
Including one SDO case withdrawn
Including 16 enquiries on sexual orientation
As the EOC has implemented a new complaint management system as from 1 April 2006, please note different definitions for general enquiry before and after 1 April 2006: Before 1 April 2006, general enquiry includes all enquiries (general and OJ) handled at reception; After 1 April 2006, general enquiry includes only simple enquiries handled at reception, while all OJ enquiries are classified as Specific Enquiry.