Part A :Number of Enquiries and Complaints
| |
Total |
SDO |
DDO |
FSDO |
EOC |
Outside Jurisdiction* |
| Total no. of enquiries |
26679 |
-- |
-- |
-- |
-- |
-- |
| General enquiries |
7930 |
-- |
-- |
-- |
-- |
-- |
| Specific enquiries |
18749 |
1336 |
3246 |
183 |
678 |
13306 |
| Total no. of complaints received |
701 |
223 |
454 |
24 |
-- |
-- |
| (1) Complaint investigation |
633 |
210 |
400 |
23 |
-- |
-- |
| (2) Self-initiated investigation |
-- |
-- |
-- |
-- |
-- |
-- |
| (i) Discriminatory Advertisement |
3 |
3 |
0 |
0 |
-- |
-- |
| (ii) Access to premises and provision of goods & Services, etc. |
65 |
10 |
54 |
1 |
-- |
-- |
| Total no. of complaints handled (1) |
932 |
303 |
595 |
34 |
-- |
-- |
* There were also 3020 general enquiries on areas outside jurisdiction; already counted in the total no. of general enquiries.
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