Statistics on Enquiries, Complaints & Legal Assistance

Statistics on Enquiries, Complaints and Legal Assistance for the Period of 1 January 2024 to 31 August 2024

	Total	SDO	DDO	FSDO	RDO	Work of EOC / Statutory Provisions	Outside Jurisdiction(8)
Total no. of enquiries	6868	--	--	--	--	--	--
General enquiries (Hotline)(9)	3719	--	--	--	--	--	--
Specific enquiries (prospective complaints)(10)	2608	825	1484	112	187	--	--
Specific enquiries (others)	541	--	--	--	--	185	356
Total no. of complaints received	734	273	380	28	53	--	--
(1) Complaint investigation	717	269	370	28	50	--	--
(2) Self-initiated investigation	--	--	--	--	--	--	--
(i) Discriminatory Advertisement	3	1	0	0	2	--	--
(ii) Access to premises and provision of goods & Services, etc.	14	3	10	0	1	--	--
Total no. of complaints handled (1)	1046	404	533	39	70	--	--

		Investigation/Conciliation		Investigation Discontinued		Endeavour to Conciliate
	Total	Under Investigation/ Conciliation	Investigation Not Possible(2)	Early resolution(3)	Other situations(4)	Conciliation Attempted	Conciliated	Conciliation Not Successful(5)
SDO	400	--	--	--	--	--	--	--
Employment field	326	106	0	2	177	41	34	7
Non-employment field	74	15	0	1	48	10	9	1
DDO	521	--	--	--	--	--	--	--
Employment field	381	94	0	11	237	39	38	1
Non-employment field	140	39	0	3	80	18	16	2
FSDO	39	--	--	--	--	--	--	--
Employment field	33	5	0	0	24	4	3	1
Non-employment field	6	1	0	0	5	0	0	0
RDO	67	--	--	--	--	--	--	--
Employment field	25	5	0	0	19	1	1	0
Non-employment field	42	3	0	3	34	2	2	0

(i) Discriminatory Advertisement

	Total	No Further Action
SDO	1	1
DDO	0	0
FSDO	0	0
RDO	2	2

(ii) Cases relating mainly to access to premises and provision of goods & services

	Total	Under Investigation	Resolved	No Further Action
SDO	3	0	0	3
DDO	12	3	7	2
FSDO	0	0	0	0
RDO	1	0	1	0

	Total	Under Consideration	Granted	Not Granted	Applications brought forward (from previous year)	Applications received in 2024
SDO	3	0	2	1	0	3
DDO	7	0	4	3	2	5
FSDO	1	1	0	0	0	1
RDO	0	0	0	0	0	0
Total	11	1	6	4	2	9

	Total(6)	Under Consideration	Granted(7)	Not Granted	Withdrawn
SDO	372	0	190	181	1
DDO	566	0	250	312	4
FSDO	29	1	16	12	0
RDO	18	0	7	11	0

	Concluded cases invoking the relevant ordinance	Active cases invoking the relevant ordinance	Total no. of legal actions invoking the relevant ordinance**	Total No. of legal action
SDO	52	2	54	--
DDO	65	3	68	--
FSDO	6	0	6	--
RDO	0	0	0	--
SDO & DDO	4	0	4	--
Total	127	5	132	129

Including complaints carried forward from previous years
Respondent's identity cannot be ascertained or respondent's whereabouts cannot be traced.
Complainant had no desire to pursue complaint after matter resolved in the course of investigation.
On ground of : no unlawful act; no desire to pursue complaint (except for cases covered by Note (3) above); lapsed over 12 months; should not be a representative complaint; being frivolous, vexatious, misconceived or lacking in substance
Conciliation effort made but failed to bring about settlement
Cumulative figures since 20 September 1996
Including one SDO case withdrawn
Including 7 enquiries on sexual orientation
As the EOC has implemented a new complaint management system as from 1 April 2006, please note different definitions for general enquiry before and after 1 April 2006: Before 1 April 2006, general enquiry includes all enquiries (general and OJ) handled at reception; After 1 April 2006, general enquiry includes only simple enquiries handled at reception, while all OJ enquiries are classified as Specific Enquiry.
As from 1 August 2008, specific enquiries in relation to the three ordinances are renamed as "Specific enquiries (prospective complaints)" to reflect their nature and potential to become actual complaints.