Statistics on Enquiries, Complaints & Legal Assistance

Statistics on Enquiries, Complaints and Legal Assistance for the Period of 1 January 2022 to 31 December 2022

	Total	SDO	DDO	FSDO	RDO	Work of EOC / Statutory Provisions	Outside Jurisdiction(7)
Total no. of enquiries	8705	--	--	--	--	--	--
General enquiries (Hotline)(8)	5795	--	--	--	--	--	--
Specific enquiries (prospective complaints)(9)	2018	698	1109	78	133	--	--
Specific enquiries (others)	892	--	--	--	--	216	676
Total no. of complaints received	906	316	498	31	61	--	--
(1) Complaint investigation	873	305	477	31	60	--	--
(2) Self-initiated investigation	--	--	--	--	--	--	--
(i) Discriminatory Advertisement	2	2	0	0	0	--	--
(ii) Access to premises and provision of goods & Services, etc.	31	9	21	0	1	--	--
Total no. of complaints handled (1)	1177	437	624	39	77	--	--

		Investigation/Conciliation		Investigation Discontinued		Endeavour to Conciliate
	Total	Under Investigation/ Conciliation	Investigation Not Possible(2)	Early resolution(3)	Other situations(4)	Conciliation Attempted	Conciliated	Conciliation Not Successful(5)
SDO	423	--	--	--	--	--	--	--
Employment field	346	69	0	3	214	60	51	9
Non-employment field	77	13	0	2	54	8	7	1
DDO	602	--	--	--	--	--	--	--
Employment field	400	98	0	7	242	53	46	7
Non-employment field	202	38	0	3	133	28	26	2
FSDO	39	--	--	--	--	--	--	--
Employment field	35	10	0	0	23	2	2	0
Non-employment field	4	1	0	0	3	0	0	0
RDO	76	--	--	--	--	--	--	--
Employment field	28	7	0	0	19	2	1	1
Non-employment field	48	7	0	1	39	1	1	0

(i) Discriminatory Advertisement

	Total	Resolved	No Further Action
SDO	4	3	1
DDO	0	0	0
FSDO	0	0	0
RDO	0	0	0

(ii) Cases relating mainly to access to premises and provision of goods & services

	Total	Under Investigation	Resolved	No Further Action
SDO	10	0	9	1
DDO	22	9	9	4
FSDO	0	0	0	0
RDO	1	0	1	0

	Total	Under Consideration	Granted	Not Granted	Applications brought forward (from previous year)	Applications received in 2022
SDO	6	1	5	0	1	5
DDO	6	0	3	3	1	5
FSDO	0	0	0	0	0	0
RDO	0	0	0	0	0	0
Total	12	1	8	3	2	10

	Total(6)	Under Consideration	Granted	Not Granted	Withdrawn
SDO	366	1	186	178	1
DDO	550	0	242	304	4
FSDO	28	0	16	12	0
RDO	17	0	6	11	0

	Concluded cases invoking the relevant ordinance	Active cases invoking the relevant ordinance	Total no. of legal actions invoking the relevant ordinance**	Total No. of legal action
SDO	50	3	53	--
DDO	62	3	65	--
FSDO	6	0	6	--
RDO	0	0	0	--
SDO & DDO	4	0	4	--
Total	122	6	128	125

Including complaints carried forward from previous years
Respondent's identity cannot be ascertained or respondent's whereabouts cannot be traced.
Complainant had no desire to pursue complaint after matter resolved in the course of investigation.
On ground of : no unlawful act; no desire to pursue complaint (except for cases covered by Note (3) above); lapsed over 12 months; should not be a representative complaint; being frivolous, vexatious, misconceived or lacking in substance
Conciliation effort made but failed to bring about settlement
Cumulative figures since 20 September 1996
Including one SDO case withdrawn
Including 5 enquiries on sexual orientation
As the EOC has implemented a new complaint management system as from 1 April 2006, please note different definitions for general enquiry before and after 1 April 2006: Before 1 April 2006, general enquiry includes all enquiries (general and OJ) handled at reception; After 1 April 2006, general enquiry includes only simple enquiries handled at reception, while all OJ enquiries are classified as Specific Enquiry.
As from 1 August 2008, specific enquiries in relation to the three ordinances are renamed as "Specific enquiries (prospective complaints)" to reflect their nature and potential to become actual complaints.