Statistics on Enquiries, Complaints & Legal Assistance

Statistics on Enquiries and Complaints for the Period of 1 January 1999 to 31 December 1999

Part A :Number of Enquiries and Complaints

	Total	SDO	DDO	FSDO	EOC	Outside Jurisdiction*
Total no. of enquiries	7111	---	---	---	---	---
General enquiries	4857	---	---	---	---	---
Specific enquiries	2254	943	864	133	24	290
Total no. of complaints received	536	280	227	29	---	---
(1) Complaints for investigation & conciliation	433	213	192	28	---	---
(2) Complaints for follow-up action	---	---	---	---	---	---
Discriminatory Advertisement	7	6	1	0	---	---
Access to premises and provision of goods & Services, etc.	96	61	34	1	---	---
Total no. of complaints handled (1)	749	343	369	37	---	---

* There were also 659 general enquiries on areas outside jurisdiction received since 1 Sep 1999; already counted in the total no. of general enquiries.

Part B: Status of Complaints Handled

(1) Complaints for investigation and conciliation

		Investigation/Conciliation		Investigation Discontinued		Endeavour to Conciliate
	Total	Under Investigation/ Conciliation	Investigation Not Possible(2)	Early resolution(3)	Other situations(4)	Conciliation Attempted	Conciliated	Conciliation Not Successful(5)
SDO	271
Employment field	219	83	1	20	35	80	44	36
Non-employment field	52	20	0	1	10	21	10	11
DDO	307
Employment field	178	67	0	3	56	52	30	22
Non-employment field	129	44	1	0	21	63	51	12
FSDO	35
Employment field	30	12	0	5	10	3	0	3
Non-employment field	5	1	0	0	3	1	1	0

(2) Complaints for follow-up action

(i) Discriminatory Advertisement

	Total	Resolved	No Further Action
SDO	7	6	1
DDO	1	1	0
FSDO	0	0	0

(ii) Cases relating mainly to access to premises and provision of goods & services

	Total	Under Investigation	Resolved	No Further Action
SDO	65	6	50	9
DDO	61	15	36	10
FSDO	2	0	0	2

Part C: Application for Other Assistance

	Total(6)	Under Consideration	Granted(7)	Not Granted	Legal Action (8)	Outcome
SDO	18	1	10	7	1	1
DDO	26	1	11	14	5	2
FSDO	0	0	0	0	0	0

Note:

including complaints carried forward from previous years
Respondent's identity cannot be ascertained or respondent's whereabouts cannot be traced.
Complainant had no desire to pursue complaint after matter resolved in the course of investigation.
on ground of : no unlawful act; no desire to pursue complaint (except for cases covered by Note (3) above); lapsed over 12 months; should not be a representative complaint; being frivolous, vexatious, misconceived or lacking in substance
conciliation effort made but failed to bring about settlement
cumulative figures since 20 September 1996
including one SDO case withdrawn
including legal proceedings

Equal Opportunities Commission