Statistics on Enquiries, Complaints & Legal Assistance

Statistics on Enquiries and Complaints for the Period of 1 January 2000 to 31 December 2000

	Total	SDO	DDO	FSDO	EOC	Outside Jurisdiction*
Total no. of enquiries	10196	---	---	---	---	---
General enquiries	6010	---	---	---	---	---
Specific enquiries	4186	1528	1541	170	106	841
Total no. of complaints received	739	348	367	24	---	---
(1) Complaints for investigation & conciliation	686	323	339	24	---	---
(2) Complaints for follow-up action	---	---	---	---	---	---
Discriminatory Advertisement	4	4	0	0	---	---
Access to premises and provision of goods & Services, etc.	49	21	28	0	---	---
Total no. of complaints handled (1)	989	458	494	37	---	---

* There were also 1675 general enquiries on areas outside jurisdiction received; already counted in the total no. of general enquiries.

		Investigation/Conciliation		Investigation Discontinued		Endeavour to Conciliate
	Total	Under Investigation/ Conciliation	Investigation Not Possible(2)	Early resolution(3)	Other situations(4)	Conciliation Attempted	Conciliated	Conciliation Not Successful(5)
SDO	427
Employment field	371	163	0	22	65	121	77	44
Non-employment field	56	20	0	0	5	31	24	7
DDO	451
Employment field	290	137	0	7	79	67	30	37
Non-employment field	161	65	1	0	30	65	44	21
FSDO	37
Employment field	34	19	0	1	7	7	3	4
Non-employment field	3	1	0	0	0	2	0	2

(i) Discriminatory Advertisement

	Total	Resolved	No Further Action
SDO	4	2	2
DDO	0	0	0
FSDO	0	0	0

(ii) Cases relating mainly to access to premises and provision of goods & services

	Total	Under Investigation	Resolved	No Further Action
SDO	27	2	16	9
DDO	43	4	22	17
FSDO	0	0	0	0

	Total(6)	Under Consideration	Granted(7)	Not Granted	Legal Action (8)	Outcome
SDO	42	3	23	16	5	1
DDO	42	6	16	20	5	2
FSDO	2	0	1	1	0	0

including complaints carried forward from previous years
Respondent's identity cannot be ascertained or respondent's whereabouts cannot be traced.
Complainant had no desire to pursue complaint after matter resolved in the course of investigation.
on ground of : no unlawful act; no desire to pursue complaint (except for cases covered by Note (3) above); lapsed over 12 months; should not be a representative complaint; being frivolous, vexatious, misconceived or lacking in substance
conciliation effort made but failed to bring about settlement
cumulative figures since 20 September 1996
including one SDO case withdrawn
including legal proceedings