Statistics on Enquiries, Complaints & Legal Assistance

Statistics on Enquiries and Complaints for the Period of 1 January 1998 to 31 December 1998

	Total	SDO	DDO	FSDO	EOC	Outside Jurisdiction*
Total no. of enquiries	8540	---	---	---	---	---
General enquiries	6315	---	---	---	---	---
Specific enquiries	2225	906	955	149	44	171 (1)
Total no. of complaints received	534	163	356	15	---	---
(1) Complaints for investigation & conciliation	393	118	264	11	---	---
(2) Complaints for follow-up action	---	---	---	---	---	---
(i) Discriminatory Advertisement	12	10	2	0	---	---
(ii) Other fields	129	35	90	4	---	---
Total no. of complaints handled (2)	646	209	422	15	---	---

	Total	Under Investigation/ Conciliation	Investigation Not Pursuable(3)	Discountinued (Early resolution)(4)	Discountinued (Other situations)(5)	Conciliated	Conciliation Not Successful(6)
SDO	152
Employment field	134	51	1	6	28	36	12
Non-employment field	18	6	0	1	3	6	2
DDO	310
Employment field	193	69	0	31	43	17	33
Non-employment field	117	46	0	11	19	35	6
FSDO	11
Employment field	11	7	0	0	1	3	0
Non-employment field	0	0	0	0	0	0	0

(i) Discriminatory Advertisement

	Total	Under Investigation	Resolved	No Further Action
SDO	21	1	5	15
DDO	4	0	1	3
FSDO	0	0	0	0

(ii) Other fields

	Total	Under Investigation	Resolved	No Further Action
SDO	36	4	15	17
DDO	108	27	73	8
FSDO	4	1	2	1

	Total	Under Consideration	Granted	Not Granted	Legal Action(7)
SDO	10	0	6	4	1
DDO	13	1	5	7	1
FSDO	0	0	0	0	0

Among these 171 enquiries, 127 were related to allegations about unfair treatment in various areas, e.g. housing, promotion and transfer in employment, education, etc. The others were related to discrimination on the grounds of age (25), race (10), religion (5) and sexual orientation (4).
including complaints carried forward from previous years
Respondent's identity cannot be ascertained or respondent's whereabouts cannot be traced.
Complainant had no desire to pursue complaint after matter resolved in the course of investigation.
on ground of : no unlawful act; no desire to pursue complaint (except for cases covered by Note (4) above); lapsed over 12 months; should not be a representative complaint; being frivolous, vexatious, misconceived or lacking in substance
conciliation effort made but failed to bring about settlement
including legal proceedings