Statistics on Enquiries, Complaints & Legal Assistance

Statistics on Enquiries and Complaints for the Period of 1 January 2001 to 31 December 2001

	Total	SDO	DDO	FSDO	EOC	Outside Jurisdiction*
Total no. of enquiries	12470	---	---	---	---	---
General enquiries	7016	---	---	---	---	---
Specific enquiries	5454	2830	1881	157	33	553
Total no. of complaints received	1651	1181	429	41	---	---
(1) Complaints for investigation & conciliation	1622	1165	416	41	---	---
(2) Complaints for follow-up action	---	---	---	---	---	---
Discriminatory Advertisement	0	0	0	0	---	---
Access to premises and provision of goods & Services, etc.	29	16	13	0	---	---
Total no. of complaints handled (1)	2063	1366	636	61	---	---

* There were also 2555 general enquiries on areas outside jurisdiction received; already counted in the total no. of general enquiries.

		Investigation/Conciliation		Investigation Discontinued		Endeavour to Conciliate
	Total	Under Investigation/ Conciliation	Investigation Not Possible(2)	Early resolution(3)	Other situations(4)	Conciliation Attempted	Conciliated	Conciliation Not Successful(5)
SDO	1348
Employment field	480	211	0	18	147	104	71	33
Non-employment field	868	510	0	123	220	15	9	6
DDO	619
Employment field	415	128	0	3	227	57	28	29
Non-employment field	204	66	0	0	62	76	62	14
FSDO	61
Employment field	58	36	0	5	7	10	5	5
Non-employment field	3	2	0	0	1	0	0	0

(i) Discriminatory Advertisement

	Total	Under Investigation	Resolved	No Further Action
SDO	0	0	0	0
DDO	0	0	0	0
FSDO	0	0	0	0

(ii) Cases relating mainly to access to premises and provision of goods & services

	Total	Under Investigation	Resolved	No Further Action
SDO	18	5	6	7
DDO	17	6	8	3
FSDO	0	0	0	0

	Total(6)	Under Consideration	Granted(7)	Not Granted	Legal Action (8)	Outcome
SDO	54	0	32	22	3	6
DDO	59	2	25	32	3	5
FSDO	3	0	2	1	0	0

including complaints carried forward from previous years
Respondent's identity cannot be ascertained or respondent's whereabouts cannot be traced.
Complainant had no desire to pursue complaint after matter resolved in the course of investigation.
on ground of : no unlawful act; no desire to pursue complaint (except for cases covered by Note (3) above); lapsed over 12 months;should not be a representative complaint; being frivolous, vexatious, misconceived or lacking in substance
conciliation effort made but failed to bring about settlement
cumulative figures since 20 September 1996
including one SDO case withdrawn
including legal proceedings