Statistics on Enquiries, Complaints and Legal Assistance for the Period of 1 January 2017 to 31 December 2017
Note:
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- Including complaints carried forward from previous years
- Respondent's identity cannot be ascertained or respondent's whereabouts cannot be traced.
- Complainant had no desire to pursue complaint after matter resolved in the course of investigation.
- On ground of : no unlawful act; no desire to pursue complaint (except for cases covered by Note (3) above); lapsed over 12 months; should not be a representative complaint; being frivolous, vexatious, misconceived or lacking in substance
- Conciliation effort made but failed to bring about settlement
- Cumulative figures since 20 September 1996
- Including one SDO case withdrawn
- Including 36 enquiries on sexual orientation
- As the EOC has implemented a new complaint management system as from 1 April 2006, please note different definitions for general enquiry before and after 1 April 2006: Before 1 April 2006, general enquiry includes all enquiries (general and OJ) handled at reception; After 1 April 2006, general enquiry includes only simple enquiries handled at reception, while all OJ enquiries are classified as Specific Enquiry.
- As from 1 August 2008, specific enquiries in relation to the three ordinances are renamed as "Specific enquiries (prospective complaints)" to reflect their nature and potential to become actual complaints.