Statistics on Enquiries, Complaints & Legal Assistance

Statistics on Enquiries, Complaints and Legal Assistance for the Period of 1 January 2026 to 31 January 2026

	Total	SDO	DDO	FSDO	RDO	Work of EOC / Statutory Provisions	Outside Jurisdiction(8)
Total no. of enquiries	812	--	--	--	--	--	--
General enquiries (Hotline)(9)	341	--	--	--	--	--	--
Specific enquiries (prospective complaints)(10)	400	89	274	18	19	--	--
Specific enquiries (others)	71	--	--	--	--	20	51
Total no. of complaints received	122	41	69	4	8	--	--
(1) Complaint investigation	120	40	68	4	8	--	--
(2) Self-initiated investigation	--	--	--	--	--	--	--
(i) Discriminatory Advertisement	0	0	0	0	0	--	--
(ii) Access to premises and provision of goods & Services, etc.	2	1	1	0	0	--	--
Total no. of complaints handled (1)	452	174	238	14	26	--	--

		Investigation/Conciliation		Investigation Discontinued		Endeavour to Conciliate
	Total	Under Investigation/ Conciliation	Investigation Not Possible(2)	Early resolution(3)	Other situations(4)	Conciliation Attempted	Conciliated	Conciliation Not Successful(5)
SDO	170	--	--	--	--	--	--	--
Employment field	132	88	0	0	37	7	7	0
Non-employment field	38	25	0	0	12	1	1	0
DDO	236	--	--	--	--	--	--	--
Employment field	182	142	0	2	31	7	7	0
Non-employment field	54	35	0	0	18	1	1	0
FSDO	14	--	--	--	--	--	--	--
Employment field	14	12	0	0	1	1	1	0
Non-employment field	0	0	0	0	0	0	0	0
RDO	24	--	--	--	--	--	--	--
Employment field	12	7	0	0	5	0	0	0
Non-employment field	12	8	0	2	4	0	0	0

(i) Discriminatory Advertisement

	Total	Under Investigation
SDO	1	1
DDO	0	0
FSDO	0	0
RDO	1	1

(ii) Cases relating mainly to access to premises and provision of goods & services

	Total	Under Investigation	No Further Action
SDO	3	2	1
DDO	2	2	0
FSDO	0	0	0
RDO	1	1	0

	Total	Under Consideration	Applications brought forward (from previous year)
SDO	0	0	0
DDO	1	1	1
FSDO	0	0	0
RDO	0	0	0
Total	1	1	1

	Total(6)	Under Consideration	Granted(7)	Not Granted	Withdrawn
SDO	382	0	196	185	1
DDO	569	1	251	313	4
FSDO	30	0	18	12	0
RDO	18	0	7	11	0

	Concluded cases invoking the relevant ordinance	Active cases invoking the relevant ordinance	Total no. of legal actions invoking the relevant ordinance**	Total No. of legal action
SDO	53	3	56	--
DDO	67	1	68	--
FSDO	6	0	6	--
RDO	0	0	0	--
SDO & DDO	4	1	5	--
Total	130	5	135	132

Including complaints carried forward from previous years
Respondent's identity cannot be ascertained or respondent's whereabouts cannot be traced.
Complainant had no desire to pursue complaint after matter resolved in the course of investigation.
On ground of : no unlawful act; no desire to pursue complaint (except for cases covered by Note (3) above); lapsed over 12 months; should not be a representative complaint; being frivolous, vexatious, misconceived or lacking in substance
Conciliation effort made but failed to bring about settlement
Cumulative figures since 20 September 1996
Including one SDO case withdrawn
Including one enquiry on sexual orientation
As the EOC has implemented a new complaint management system as from 1 April 2006, please note different definitions for general enquiry before and after 1 April 2006: Before 1 April 2006, general enquiry includes all enquiries (general and OJ) handled at reception; After 1 April 2006, general enquiry includes only simple enquiries handled at reception, while all OJ enquiries are classified as Specific Enquiry.
As from 1 August 2008, specific enquiries in relation to the three ordinances are renamed as "Specific enquiries (prospective complaints)" to reflect their nature and potential to become actual complaints.